Testimonials
Case Studies
Outbound
Voice to voice campaigns are key to strengthening your relationships with your donors. You cannot get this level of engagement from digital or direct mail campaigns alone. Phone campaigns – especially when integrated with mail and digital -- are a powerful way to increase donor satisfaction and giving. An added bonus is you get important database updates and donor feedback. We use this direct feedback to help guide your messaging and campaign strategies in future.
Our call center team is passionate about our work. They love raising money and having wonderful conversations with your donors. The quality of our calls is second to none. We hire carefully and provide on-going training and coaching and pay our staff well. This is why we have such high employee retention rates, which is all but unheard of in this industry. You may not believe it, but some agents have worked with us for 10 or 20 years and have raised hundreds of thousands of dollars single-handedly.
Each campaign is designed with your needs in mind, so you can be sure your goals will top of mind for every interaction with our team. To find out more about how we work with our clients, check out our Case Studies or contact us to see how we could work with you.
Case Study
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Case Study
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Case Study
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Telefundraising Services
Inbound
Our experienced fundraising agents are the direct link between your supporters and you. Inbound calling allows your customers to seek information when they want it. Inbound services are a secure way of allowing callers to access a real person that can help them with their needs without interruption to your staff. This can help strengthen relationships and promote retention.
Inbound calling may include anything where your donors may be reaching out to you. With customer focussed and client-centered training for each campaign, our callers are prepared for whatever you may need. We renew memberships, accept donations, answer questions, or assist your supporters in any way needed. Our Inbound services include DRTV campaign support, emergency campaign response, advocacy and sales. For political and advocacy campaigns, we can connect your caller with their MP’s office, allowing them to convey their concerns about important issues.
The nature of Inbound calling means you may not know in advance when you need a strong communication line to your audience. From natural disasters to political unrest, or just a push for membership renewal, we are able to respond to your needs as soon as you need us to. See our Case Studies or contact us to see how we could work with you.
SMS
Reach donors where they live: on their mobile devices. Keys offers SMS and E-mail integration to your calling programs. SMS and e-mail can provide a personal connection to an audience who may not be as likely to answer phone calls. Combined with our calling programs it can provide a well rounded outreach to your donors.
SMS and e-mail is a great way to boost contact and pledge fulfillment rates across multiple demographics. It assists in confirmations and thank yous for donor gifts by adding and personal touch. It can also be a strong way to catch attention for sending alerts and updates. Overall, SMS and e-mail is a great way to keep donors engaged and informed.
A strong SMS campaign needs to be tailored around the needs of your outreach. Reaching people in their personal space requires a perspective that respects the lines of communication. Finding the best impact for your audience is what we do best. See our Case Studies or contact us for more information about how we can best enhance your campaign!
Voice Broadcast
Voice Broadcast is perfect when you have news to share! We can deliver strategic messages directly to thousands of your members, donors, prospects, or constituents for pennies per message. Short pre-recorded messages delivered through the telephone raise awareness when you need it most.
Sending a voice message is a great way to increase your outreach and spread information to your audience. It can give a huge boost for event participation, ticket sales, and survey or mailing responses. It can be used to provide brief campaign updates, conduct simples surveys or remind members to renew. Additionally, a Voice Broadcast can provide a connection to a live agent or MP for them to easily get their questions answered.
Voice Broadcasting allows you to quickly make an impact that helps communicate your message. Finding a way to excite your audience can really boost interest. Do you have a celebrity spokesperson or VIP? Ask them to record your message to give your supporters a thrill!
If you want to see how we can personalize a Voice Broadcast to meet your organization's needs, check out our Case Studies or contact us to see what we can provide for you.
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833-539-7360
alison @ keysmarketinggroup.com
1 Queen Street, Suite 102
Cobourg,
Ontario
K9A 1M8
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